GENii AI
by Neural Hiive
A generative AI workspace that turns a company's scattered knowledge into answers people actually trust.
TL;DR
- Designed the conversational and source-grounding experience for an enterprise AI assistant.
- Made AI answers trustworthy by always showing where they came from.
- Role
- Lead Product Designer
- Platform
- Web
- Tools
- Figma
GENii AI lets teams ask questions in plain language and get answers drawn from their own documents and data. The hard problem wasn't the chat box — it was trust. I designed an experience where every answer is grounded in visible, verifiable sources, so people can rely on it for real work.
Designing for trust, not just a chat box
- 01
Discover
Watched early users abandon AI tools the moment one confident answer turned out to be wrong. Trust, once broken, didn't come back.
- 02
Define
Made grounding a first-class part of the UI: no answer without sources. Designed for verification, not blind acceptance.
- 03
Design
Created inline citations, a source-preview panel, and clear states for low-confidence or no-answer cases. Designed prompts and follow-ups that guide users toward better questions.
- 04
Materialize
Iterated with real enterprise content, tuning how sources are surfaced and how uncertainty is communicated.
Answers people are willing to act on
Every
answer cited
min→sec
time to find answers
↑
trust & adoption
By making sources unavoidable, GENii moved from a novelty to a tool people used for real decisions.
