I turn vague briefs into the real product problem — then design and ship the answer.

TL;DR

• —Founded, researched and designed a certification-readiness product for small and mid-sized general contractors.
• —Discovery reframed it from a tracking problem to a visibility problem: built for the superintendent at the gate at 7am, not the safety manager at a desk.
• —Live on web and mobile, with contractors running free trials. Nobody has converted to paid yet — and this case study says so.

TL;DR

• —The brief was “make it beautiful, and add mobile.” I turned it into two real problems: operators were marking alarms, not resolving them — and two roles were sharing one interface.
• —I proved the thesis on one screen, the alarm profile. Its reception became the mandate to rebuild the web console and ship native mobile.
• —1,000+ screens and versions, 2 user roles, 2 platforms — all on a three-layer token system mapped to Tailwind and React.

TL;DR

• —Designed the interaction model for AI agents that propose, fill, and rebalance guard schedules.
• —Turned a manual, spreadsheet-driven scramble into a supervised, explainable automation.

TL;DR

• —Gave clients one place to view incident reports, request services, and track coverage across sites.
• —Cut routine support calls by moving the most common requests to self-service.

TL;DR

• —Designed the conversational and source-grounding experience for an enterprise AI assistant.
• —Made AI answers trustworthy by always showing where they came from.